A Collections Specialist is responsible for managing and recovering outstanding payments from clients or customers ensuring timely collection activities and maintaining accurate records of debts.
Responsibilities:
Contact customers to follow up on overdue accounts and facilitate payment arrangements.
Negotiate payment plans and settlements with customers, balancing the interests of the company with maintaining positive customer relationships.
Maintain accurate records of customer interactions and payment status using collection software or spreadsheets.
Collaborate with other departments, such as sales and customer service, to resolve customer disputes and address billing issues.
Analyze delinquent accounts and recommend actions to minimize bad debt and improve cash flow.
Requirements:
Associate’s or bachelor’s degree in Accounting, Finance, or related field preferred.
Minimum of 2 years of experience in collections or accounts receivable.
Strong negotiation and communication skills, with the ability to effectively interact with customers.
Proficiency in collection software and Microsoft Office Suite, particularly Excel.
Attention to detail and accuracy in recording payment information and updating account statuses.
Ability to work independently and prioritize tasks in a fast-paced environment.
Accountants One excels at placing Collections Specialists with top companies in and around Atlanta, GA.
