Common Responsibilities:

• Contact customers to follow up on overdue accounts and facilitate payment arrangements.
• Negotiate payment plans and settlements with customers, balancing the interests of the company with maintaining positive customer relationships.
• Maintain accurate records of customer interactions and payment status using collection software or spreadsheets.
• Collaborate with other departments, such as sales and customer service, to resolve customer disputes and address billing issues.
• Analyze delinquent accounts and recommend actions to minimize bad debt and improve cash flow.

Common Requirements:

• Associate’s or bachelor’s degree in Accounting, Finance, or related field preferred.
• Minimum of 2 years of experience in collections or accounts receivable.
• Strong negotiation and communication skills, with the ability to effectively interact with customers.
• Proficiency in collection software and Microsoft Office Suite, particularly Excel.
• Attention to detail and accuracy in recording payment information and updating account statuses.