Service Operations Leader

Service Operations Leader
Location: Scottdale, GA (In-Office)
Compensation: Targeting ~$150,000 total compensation including bonus

Our client is a highly respected, long-established company with an outstanding reputation in the commercial HVAC and building services industry. They are seeking a Service Operations Leader to provide strategic and operational leadership across service, project management, and administrative operations. This is a key leadership role with long-term growth potential for a strong operations professional who excels at building teams, improving processes, and driving results.

Position Overview
The Service Operations Leader will oversee day-to-day operations, team performance, project execution, and service delivery while supporting the company's continued growth. This individual will be responsible for developing people, improving operational efficiency, maintaining high customer satisfaction, and ensuring accountability across multiple departments.

Key Responsibilities

• Leadership & Operations
• Lead, mentor, and develop administrative, project management, and service operations teams.
• Foster a positive, accountable culture focused on excellence and customer service.
• Analyze operational performance and provide reporting to leadership.
• Identify and implement process improvements and cost-saving initiatives.
• Support company growth strategies and long-term operational objectives.
• Oversee administrative operations and corporate safety programs.
• Manage hiring, onboarding, and development of operational staff.

Project Management Oversight

• Support project forecasting and resource planning.
• Establish and maintain project execution processes.
• Facilitate project handoff, progress review, and closeout meetings.
• Drive accountability for project performance, financial results, and lessons learned.

Service Operations Oversight

• Support service operations, dispatch, customer service, and service agreement programs.
• Review and assist with larger estimates and proposals as needed.
• Provide leadership and management to key team members, including Dispatch, Service Coordinator, Service Agreement Coordinator, and Inside Sales.
• Partner closely with the Service Manager to ensure operational excellence.
• Monitor and report key department metrics.
• Ensure timely execution of service agreements, repair quotes, and replacement proposals while maintaining high customer satisfaction.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, or a related field preferred.
• 5+ years of leadership experience in operations, service, or project management.
• Strong leadership, coaching, and team development skills.
• Experience with operational planning, budgeting, and performance management.
• Strong customer relationship and problem-solving abilities.
• Excellent communication and organizational skills.
• Commercial HVAC, mechanical services, or industrial service industry experience strongly preferred.

Technical Skills

• Microsoft Office Suite (especially Excel)
• CRM platforms
• Accounting or ERP software
• Service management platforms such as BuildOps, ServiceTitan, or ServiceTrade preferred

This is an excellent opportunity to join a well-established company with a strong reputation, stable leadership, and a commitment to long-term employee success.